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To highlight the benefits of online shopping and to make purchases easier for our customers, we offer the possibility of product exchange and refund provided that they meet the following conditions:
Special Cases:
Parabita.com reserves the right to decline a request for an exchange or refund in the case that the return policy as described in this document is not met.
The following steps apply to orders from Greece or Cyprus. For orders from Abroad please keep reading below.
STEP 1 - EXCHANGE REQUEST:
In the case you wish for a refund, please omit this step. If you wish to proceed to an exchange, then please place a new online order by selecting the "EXCHANGE" payment method to reserve the new item(s). The new order for the exchange must be of equal or greater value to the returned item(s).
Alternatively, you may contact us at 00302152157777 to guide you through the exchange process and make the reservation for the new item(s).
STEP 2 - FILL IN THE RETURN FORM:
With the parcel of the original order, you received the return form along with the receipt. You may also find the instructions for the process at the back of the return form.
In the return form you choose whether it concerns Exchange or Return and fill in the reason for which you return the item(s) by noting in the column "return reason number" the corresponding number from the column "return reason".
If you wish a refund, please fill in all the fields in the "Refund Details" section.
If you have lost the return form, please contact us.
STEP 3 - PREPARE THE PARCEL:
Once the return form is complete, please insert it into your parcel.
Seal the parcel so that the contents are protected. You can either use the same package you originally received your order in or another package.
STEP 4 - RETURN THE PACKAGE:
We collaborate with Geniki Taxydromiki for returns from Greece and Cyprus for a preferential price. For your convenience please visit https://www.taxydromiki.com/office-network and find the phone number of the store closest to you.
Call your local store of Geniki Taxydromiki to return the parcel, stating RECEIVER CHARGE.
Provide the following recipient address to the carrier:
PARABITA
THESI SCHINEZA
19300 ASPROPYRGOS
(tel. +302105552021)
Your request will be served after the package arrives in our warehouse and all returned items pass the control check.
For returns from Cyprus, once your return parcel passes the control check, our customer service will follow up with a call or e-mail to inform you of the final cost of the new order. Once the relative amount is paid via a bank transfer/deposit (to one of the banks we collaborate with), the new order will be dispatched.
For orders from other countries:
Exchanges are not applicable. Returns to be refunded are accepted and the cost of returning the items is borne by the customer.
Orders from America, Spain, Russia, or China are not processed.
ATTENTION !
Refunds are available only for online orders.
For orders from Greece or Cyprus, please follow steps 2 to 4 described above in the Exchange section.
For orders from other countries, please follow steps 2 and 3 described above in the Exchange section. You may then send us your return parcel with a courier of your choice. Please bear in mind that the cost of returning the items is borne by the customer.
Refunds are not available for products purchased from the physical Parabita stores.
The return form is attached to the receipt you received with the parcel of your initial order. You may also find the instructions for the process at the back of the return form. In case you lost it, please contact us.
If you have lost the return form, please contact us.
Any credit balances that may arise from transactions in the online store or the physical stores of the Parabita network, expire after 12 months.
For orders from Greece:
In case of exchanging a non-defective product, the return of the package to Parabita.com is free of charge. A necessary condition is that the shipment be made exclusively by Geniki Taxydromiki, stating the recipient's charge. The above applies only in the case of the first exchange, as from the second return of the same order, the cost (3€) is charged to the sender (customer) with a charge made on re-shipment.
Upon the shipment of the new items to exchange, the charge is 3€ for the first exchange. From the second exchange onwards of the same order, 6€ are charged for each shipment.
Cases, where the difference between the value of returned items and a new order is more than € 50, are excluded from the 3€ charge.
For orders from Cyprus:
In case of exchanging a non-defective product, the return of the package to Parabita.com is free of charge. A necessary condition is that the shipment be made exclusively by Geniki Taxydromiki, stating the recipient's charge. The above applies only in the case of the first exchange, as from the second return of the same order, the cost (8€) is charged to the sender (customer) with a charge made on re-shipment.
Upon the shipment of the new items to exchange, the charge is 8€. After receiving and controlling the returned items, the customer is informed (by phone or e-mail) about any balance that arises and the cost of re-shipment. To ship the new items, the balance must be paid via a bank transfer or deposit in one of the accounts of the banks we cooperate with.
Cases, where the difference between the value of returned items and a new order is more than € 100, are excluded from the 8€ charge.
For orders from Abroad:
The exchange of products is not available as a service.
The costs of returning the items, in cases of refund, are borne by the customer.
For orders from Greece:
By using Geniki Taxidromiki to return your package, you may advantage of the preferential price of 3€ (declaring the Recipient’s Charge for the shipment).
This amount will NOT be paid directly to the courier but will be deducted from the refund amount related to the value of the returned item(s).
Please note that money refunds are based solely on the value of the products returned and do not include any order expenses such as delivery expenses or cash upon delivery expenses.
For orders from Cyprus:
By using Geniki Taxidromiki to return your package, you may advantage of the preferential price of 12€ (declaring the Recipient’s Charge for the shipment). This amount will NOT be paid directly to the courier but will be deducted from the refund amount related to the value of the returned item(s).
Alternatively, you can send us the returned item(s) using any detectable shipping method.
For orders from Abroad:
The cost of returning the product is covered entirely by the customer and the refund amount is based solely on the value of the returned item(s).
The refund will take place within fourteen (14) working days from the date of receipt of your package and after parabita.com has checked that the returned items meet all the conditions for a return.
The refunded amount will be returned the same way the original payment was made. If the payment was “Cash upon delivery” then Parabita.com will refund the relevant amount into a Bank Account you state on the return form – for this reason, we ask for the IBAN. In all other cases, the refund will match the way of payment of the order (Credit or Debit Card or PayPal).
The refund applies exclusively to the value of the returned product and does not include any order expenses such as delivery expenses or cash upon delivery expenses.
It is necessary to complete correctly the return form - instructions are provided above. Refunds for cash on delivery purchases will be made via bank transfer. For the deposit, it is necessary to mention the IBAN of your account, the Bank name, as well as the name of the beneficiary.
Any credit balance that may arise from transactions in the online store or the physical stores of the Parabita network, expire after 12 months.
All products with obvious manufacturing defects will be replaced or reimbursed immediately, with the cost of the return being borne entirely by Parabita.
If you wish to replace a defective product, parabita.com may replace it with a product with the same features, subject to availability. The cost of resending the item to be replaced is borne entirely by parabita.com.
Returns or exchanges to products purchased at a discount or on offer are made at the price at the moment of purchase.
ATTENTION !
For any exchange from the redemption of use of the Queen of Hearts loyalty club (% discount or gift coupon), the exchange is made at the original price of the item as stated in the customer receipt.
In the event of a refund, the refund value is calculated after the discount (i.e. at the purchase price).
In any case, the customer is obliged to keep a copy of the return receipt and present it to the company if requested as proof so that the refund can be made.
For further information on the loyalty club, please click here.
Exchanges of products purchased via parabita.com are accepted in a PARABITA physical store within 25 days from the delivery receipt date.
Exchanges are accepted only upon presenting the Receipt from parabita.com and the return form from your package.
For Outlet products, the exchange is accepted only in the Outlet store.
Products purchased directly from a physical store can be exchanged only in a physical store, either by physical presence or by courier.
Refunds are not accepted for products purchased in physical stores. Refunds can NOT take place at the PARABITA stores, but only through the e-shop and are applicable solely to online purchases.
You may view all store locations here.
You may contact the Customer Service department Monday to Friday 09:00 - 18:00 and Saturday 09:00 - 15:00 in the following ways:
According to Directive 2013/11/EK, which was incorporated in Greece with JM decision 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (i.e., a natural person acting outside the professional capacity) and has any problem with a purchase made from our website, he can initiate the ADR process through the unified all-union platform for electronic dispute resolution (platform ADR) available in the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage