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To highlight the benefits of online shopping and to make purchases easier for our customers, we offer the possibility of product exchange and refund provided that they meet the following conditions:
ATTENTION !
For reasons of hygiene in underwear briefs, exchanges or returns are not accepted, unless the product proves to be defective. The tights can only be returned if their packaging has not been opened. For Swimwear, exchanges or returns are accepted as long as the return conditions - as mentioned in the current terms - are met.
Product Return Procedure
In order to return a product, please follow the steps below:
STEP 1 - EXCHANGE REQUEST:
In the case you wish for a refund, please omit this step. If you wish to proceed to an exchange, then please place a new online order by selecting the "EXCHANGE" payment method in order to reserve the new item(s). The new order for the exchange must be of equal or greater value of the returned item(s).
Alternatively, you may contact us at 00302152157777 to guide you through the exchange process and make the reservation for the new item(s).
STEP 2 - FILL IN THE RETURN FORM:
In the parcel of the original order, you received the return form along with the receipt. You may also find the instructions of the process at the back of the return form.
In the return form you choose whether it concerns Exchange or Return and fill in the reason for which you return the item(s) by noting in the column "return reason number" the corresponding number from the column "return reason".
If you wish a refund, please fill in all the fields in the "Refund Details" section.
If you have lost the return form, you can find a blank copy where you can fill in your details and the item code, here
STEP 3 - PREPARE THE PARCEL:
Insert the return form completed into your parcel.
Seal the parcel so that the contents are protected. You can either use the same package you originally received your order in or another package.
STEP 4 - RETURN THE PACKAGE:
For returns from Greece and Cyprus please contact Geniki Taxydromiki to make use of the preferential price of 3€. Please visit https://www.taxydromiki.com/office-network and find the phone number of the store closest to you.
Call your local store of Geniki Taxydromiki to return the parcel, stating RECEIVER CHARGE.
Provide the following recipient address to the carrier:
PARABITA
THESI SCHINEZA
19300 ASPROPYRGOS
(tel. +302105552021)
Your request will be served after first receiving the package in our warehouse and checking the returned products.
ATTENTION !
REFUNDS
Refunds are available only for online orders from Greece or Cyprus. In case you wish for a refund, the amount will be refunded the same way the original payment was made. If the payment was “Cash upon delivery” then Parabita.com will refund the relevant amount into a Bank Account you state on the return form – for this reason, we ask for the IBAN. In all other cases, the refund will match the way of payment of the order (Credit or Debit Card or Paypal). Please note that money refunds are based solely on the value of the products returned and do not include any order expenses such as delivery expenses or cash upon delivery expenses.
The refund will take place within fourteen (14) days from the date of receipt of your package and after parabita.com has checked that the products meet all the conditions for return.
Refunds are not available for products purchased from the physical Parabita stores.
RETURN CHARGES
In cases of Product Exchange
In case of exchanging a non-defective product, the return of the package to Parabita.com is free of charge. A necessary condition is that the shipment be made exclusively by Geniki Taxydromiki, stating the recipient's charge. The above applies only in the case of the first exchange, as from the second return of the same order, the cost (3€) is charged to the sender (customer) with a charge made on re-shipment.
Upon the shipment of the new items to exchange, the charge is 3€ for the first exchange. From the second exchange onwards of the same order, 6€ are charged for each shipment.
Cases, where the difference between the value of returned items and a new order is more than € 50, are excluded from the 3€ charge.
In case of exchanging a non-defective product, the return of the package to Parabita.com is free of charge. A necessary condition is that the shipment be made exclusively by Geniki Taxydromiki, stating the recipient's charge. The above applies only in the case of the first exchange, as from the second return of the same order, the cost (8€) is charged to the sender (customer) with a charge made on re-shipment.
Upon the shipment of the new items to exchange, the charge is 8€. After receiving and controlling of the returned items, the customer is informed (by phone or e-mail) about any balance that arises and the cost of resending. In order to ship the new items, it is necessary that the customers have already paid the balance by deposit in one of the banks we cooperate.
Cases, where the difference between the value of returned items and a new order is more than € 100, are excluded from the 8€ charge.
Exchange of products is not available as a service..
In cases of Refunds
The cost of returning the package, in cases of refund, is borne by the customer.
By using Geniki taxidromiki to return your package, you may advantage of the preferential price of 3€ (declaring the Recipient’s Charge for the shipment). This amount will NOT be paid directly to the courier but will be deducted from the refund amount related to the value of the returned item(s). Please note that money refunds are based solely on the value of the products returned and do not include any order expenses such as delivery expenses or cash upon delivery expenses.
By using Geniki taxidromiki to return your package, you may advantage of the preferential price of 12€ (declaring the Recipient’s Charge for the shipment). This amount will NOT be paid directly to the courier but will be deducted from the refund amount related to the value of the returned item(s).
Alternatively, you can send us the returned item(s) using any detectable shipping method.
ATTENTION ! In any case, the customer is obliged to keep a copy of the return receipt and present it to the company if requested as proof so that the refund can be made.
The cost of returning the product is covered entirely by the customer and the refund amount is based solely on the value of the returned item(s).
Defective products
All products with obvious manufacturing defects will be replaced or reimbursed immediately, with the cost of the return being borne entirely by Parabita. If you wish to replace a defective product, parabita.com may replace it with a product with the same features, subject to availability. The cost of resending the item to be replaced is borne entirely by parabita.com.
Products on Sale, Offer or Discount – Loyalty Club
Returns or exchanges to products purchased at a discount or on offer, are made at the price at the moment of purchase. For any exchange from redemption of use of the Queen of Hearts loyalty club (% discount or gift coupon), the exchange is made at the original price of the item as stated in the customer receipt. In the event of a refund, the value is calculated after the discount.
ATTENTION !
The return of product(s) from an order is accepted only once at the expense of parabita.com. In case of the second return of product(s) purchased through the same order, the cost of €3 will be borne by the sender (customer) and will be charged together with the respective shipping costs (€6 or €12).
Any credit balances that may arise from transactions in the online store or in the physical stores of the Parabita network, expire after 12 months.
Exchanges in physical stores of Parabita
Exchanges of products purchased via parabita.com are accepted in a PARABITA store with the condition that the returned item is available in the respective physical store. Exchanges are accepted only upon presenting the Receipt from parabita.com and the return form from your package.
For Outlet products, the exchange is accepted only in the Outlet store with the condition that the returned item is available in the respective store.
ATTENTION !
Alternative Dispute Resolution
According to the Directive 2013/11/EK, which was incorporated in Greece with JM decision 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (i.e., a natural person acting outside the professional capacity) and has any problem with a purchase made from our website, he can initiate the ADR process through the unified all-union platform for electronic dispute resolution (platform ADR) available in the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage